Privacy Policy

Effective Date: July 21, 2026

Off The Charts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at otcdispo.com, place an order through our online menu, or visit our dispensary (collectively, the “Services”). Please read this policy carefully. By using our Services, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide Directly

Full name and date of birth (required for age verification)
Contact information, including email address and phone number
Medical cannabis patient or caregiver information and state registry identification numbers, where applicable
Order details when you place an order through our embedded online menu (powered by Dutchie)
Communications you send to us, including customer service inquiries and feedback

1.2 Information Collected Automatically

IP address, browser type, and device identifiers when you visit our website
Pages visited, time spent, referring URLs, and other browsing behavior
Cookie and tracking technology data (see Section 5 – Cookies & Tracking Technologies)

1.3 Information from Third Parties

Data from state-mandated cannabis tracking systems (e.g., METRC) as required by law
Information from identity verification providers to confirm your age and eligibility
Order and account data from our online menu and point-of-sale providers

2. How We Use Your Information

To verify your identity and confirm you are of legal age to purchase cannabis products
To process transactions and fulfill your orders
To communicate with you about your orders and our Services
To send you promotional offers and product updates (where you have consented)
To comply with applicable state and local cannabis regulations, including mandatory reporting to state tracking systems
To detect, prevent, and investigate fraud, security incidents, or other illegal activity
To improve our website and Services through analytics
To respond to legal requests, enforce our policies, and protect our rights

3. How We Share Your Information

We do not sell your personal information for money. Analytics cookies may involve sharing information with our analytics provider, which may be considered a “sale” or “sharing” of personal information under some state privacy laws; you can opt out at any time using the “Do Not Sell or Share My Personal Information” link in the footer of every page. We may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party vendors to assist in operating our business (e.g., our online ordering menu, point-of-sale system, email platforms, and analytics services). These providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

3.2 Legal and Regulatory Compliance

As a licensed cannabis retailer, we are legally required to report certain transaction and patient data to state and local regulatory agencies. We may also disclose your information in response to a subpoena, court order, government inquiry, or other legal process, or where we believe disclosure is necessary to protect our legal rights, ensure safety, or comply with applicable law.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the protections of this Privacy Policy.

3.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

4. Cannabis-Specific Privacy Considerations

We understand that cannabis-related health and purchasing information is particularly sensitive. We limit the collection of medical cannabis information to what is strictly required by state law or to provide you with appropriate services, and we do not share your cannabis purchase history or medical patient status with employers, insurance companies, or federal agencies unless legally compelled. We use industry-standard encryption and access controls to protect customer records and purchase data, and we train our staff on maintaining the confidentiality of customer information.

5. Cookies & Tracking Technologies

When you first visit our website, a cookie consent banner lets you accept all cookies, reject all non-essential cookies, or customize your choices by category. Non-essential cookies and tracking scripts are blocked and load only after you opt in. We keep a log of the consent choices you make so we can honor and evidence them, and you can change or withdraw your consent at any time using the “Do Not Sell or Share My Personal Information” link in the footer of every page. The categories of cookies we use are:

Strictly Necessary: required for the website to function and stay secure — the website platform (WordPress / Elementor), the cookie consent tool, the age verification gate, Google reCAPTCHA spam protection, the embedded Dutchie ordering menu and Google Maps. Always active.
Analytics: Google Analytics, which helps us understand how visitors use the website. It loads only after you opt in, and is covered by the “Do Not Sell or Share My Personal Information” opt-out.

We also honor the Global Privacy Control (GPC) browser signal as a valid request to opt out of the sale or sharing of personal information. Rejecting or withdrawing consent does not affect the lawfulness of processing carried out before withdrawal; strictly necessary cookies remain active because the website cannot function without them.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations (including state cannabis record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Please note that state cannabis regulations may require us to retain certain transaction records for a minimum period of time, regardless of your preferences.

7. Your Privacy Rights & Choices

Depending on your state of residence, you may have the right to access, correct, or delete the personal information we hold about you; to opt out of marketing communications; to request a portable copy of your data; and to restrict certain processing. To exercise any of these rights, please contact us using the information in Section 11. We will respond within a reasonable timeframe and in accordance with applicable law, and we may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Our Services are intended solely for individuals who are of legal age to purchase cannabis products in their jurisdiction (21 years or older for adult-use; 18 or older with a valid medical card where applicable). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from an individual under the applicable legal age, we will take immediate steps to delete that information.

9. Data Security

We implement technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction, including SSL/TLS encryption for data transmitted through our website and secure, access-controlled storage of customer records. Despite these measures, no system is completely secure; please notify us immediately if you suspect unauthorized access to your information.

10. Third-Party Links & Changes to This Policy

Our website may contain links to third-party websites or services, including our online ordering menu. This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies. We reserve the right to update or modify this Privacy Policy at any time; when we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you with a prominent notice on our website.

11. Contact Us

Off The Charts — Dayton

Phone: (937) 952-5039

Address: 3145 Salem Avenue, Dayton, OH 45406

Website: otcdispo.com